Store Policies

Please follow the easy checkout instructions on the checkout pages. We are not responsible for any customer checkout errors.

Please know what you are ordering! If you do not know what you are buying please contact us first for help or information! Once you buy a product from us you own it! We do not offer a “try it and return it” policy or a “satisfaction” policy for any reason. Please note all products, especially sale items, discounted items or discontinued products can not be returned, exchanged or replaced, and all sales are final. When you place an order with us, orders are processed in real time and you cannot cancel the order.

Changes to Orders – If we are required to change your order for any reason, there is an automatic $10.00 service fee that will be charged to your credit card on file IF we are able to change the order. By ordering from us, you agree to these terms.

Couture Bridal Co. reserves the right to accept, refuse, or limit your order for any reason, including, but not limited to, credit review, the unavailability of a product or errors in the prices and product descriptions posted on our web site.

Rhode Island Residents – As required by the state Law, 7% sales tax will be added to your order if you live in Rhode Island.

Most items ship within 2-4 weeks, some are handmade and designers have lead times. If you need an order in less than 8 weeks please contact us prior to placing the order as in some cases, expedition may be necessary. Some orders that are shipped from the manufacturers across the country may require longer for the item to ship. We may also ship the orders with multiple items from different locations, so it is possible you get the items on different days and in more than 1 package. Please allow more time for all personalized items as they need to be special ordered, created and shipped, and can take extra time.

Contacting us by telephone or email is the most reliable way of contact. You can reach us at 1-401-885-BRIDE during our office hours. If you have an emergency regarding your order, or need to make a change to your order, telephone is the only way to do this. Be sure to have your order number available to ensure that we can find your order in our system.

We use email and telephone as our primary source to contact customers, we email all order confirmations, invoices, shipping and tracking information to the customer. Please note that it is important you give us the proper phone number, email address information, have us on a “white list” to receive emails, use virus protection, have room in your email box to receive new emails (be sure to check your SPAM Box or Bulk Box too!). Please be sure to type in your phone number correctly. Too many people are making typos or not provided legitimate info in both their email addresses and phone numbers! Please take your time and double check your typing! We cannot be responsible for your errors or mistakes. If we try to contact you multiple times and cannot reach you because the phone number or email address you gave us is incorrect, we are not responsible for getting the items to you by the required date. We will only contact you if there is a question about a particular item, or a concern about the timeline.

By ordering, buying, browsing, using, accessing or any other use of our Couture Bridal Co. websites, you must agree to all our agreements, terms, policies, conditions and all other listed on this page and all our other web pages. Your order is a valid sales contract if we accept it and our terms still apply if you are browsing or using our websites in any form or manner.
You and Couture Bridal Co. agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Couture Bridal Co.. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement (breach of contract) and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from any website that is operated by Couture Bridal Co.

Any person(s) that does order or purchase any bridal or baby related items from any of Couture Bridal Co. web site(s) or by fax, verbally or telephone agrees to the stores policies, conditions, terms of sale & other as set forth on our web pages. All sales are final unless stated otherwise. Buyer agrees and understands that he/she is entering in to a legally binding sale.
You agree you will not use our name Couture Bridal Co. or any of its names, web sites names or any others associated name for any and all use. This includes forums, bulletin boards, papers and all other places. Use of our name may subject you to legal actions.

By submitting any order to Couture Bridal Co. (or using any of its web sites), you acknowledge that you are the authorized credit card holder, have read & understand our sales terms & policies and agree to be bound by these conditions of sale. You agree that all information you provide to Couture Bridal Co. will be accurate complete, truthful and current. You understand and agree that the charges for goods specified are irrevocable, undisputable and may not be charged back, contested or challenged in the future, doing so breaches your agreement which is a legal contract. Breaching of this contract will be held liable for their actions to the fullest extent. Due to the one time nature of wedding merchandise, we cannot accept returns or exchanges on most items. See policy for returns/defective items. You further agree that this is a legal & binding sales contract. Violators may be subject to legal actions, collections, attorneys and or other for non-payment issues, or any other matters.

Couture Bridal Co. is not responsible for any damage done to the product(s) after leaving our facility. We put all items through an inspection process before packaging, and comply with standard packing techniques to insure a safe delivery. Sometimes, packages are damaged in the shipment, and are the responsibility of the delivery service. Any and all disputes regarding damaged items should be expressed to Couture Bridal Co. immediately upon delivery. If a Customer has disposed of the original packaging of the item(s)Couture Bridal Co. will not be able to file a complaint with the delivery service.

Couture Bridal Co. will not be held liable for any lost or stolen items when the customer has chosen a no signature ship method. All insured shipments are insured through the shipping carrier, you must contact them for any claim. There will be no shipping or order refunds on any order. Couture Bridal Co. is not responsible for any shipment time or delay. You agree that any shipping problems including but not limited to; non-delivery, delays, late delivery, wrong delivery, unclaimed, error and all other delivery issues will be the liability of the shipping carrier and not Couture Bridal Co.. You further agree you will not attempt to stop payment to Couture Bridal Co. because of any shipping problem, incident, delay, non-delivery or any other delivery issue.

We use a secure server with the highest level of security for all transactions for your security. We are not liable for any secure server errors, hacking or any other event that may occur.

Non-Payment, Reversal of Charge Backs, Credit Card Charge Backs, disputes, inquiry’s or other reverse or no payment method may be Treated as Fraud, Reported to Authorities and may be sent to a Collections, Attorneys and Credit Bureau’s. You will also be liable for all incurred costs involved with collecting any payments or balances due. Be advised if you breach our agreement/terms/policies we will pursue you to the full extent of civil and criminal law. Be sure to contact us if you have a problem, this is your full responsibility. Failure to contact us and make contact will breach your agreement and you will be legally liable for all debts incurred.

From time to time there may be ads pictures, images, prices, pricing or other information on Couture Bridal Co. web sites that may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, compatibility, pricing, availability or other. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information on the websites at any time without prior notice (including after you have submitted your order). We do our best to keep product information accurate, correct & updated, and will not be held responsible for errors, losses or any other issues regarding our website’s services or products.

All sales are final. Pricing is subject to change at any given time without prior notice and you agree to this. There is no price guarantee, no price matching, pricing may change daily due to the market and deals we may or may not receive. Although we do our best to maintain accurate pricing, we withhold the right to change pricing at any time without notice and will not be held responsible for errors or compatibility regarding our web sites. We are not responsible for pricing errors or errors in product descriptions. All prices quoted at checkout may be exclusive of taxes, shipping and handling charges or other additional charges. Prices and product availabilities are subject to change Couture Bridal Co. reserves the right to refuse or cancel any order placed on incorrectly priced products. Pricing and specials are constantly changing and we reserve the right to cancel sales or your order if a pricing error or non-updated price increase was discovered. We’re only human. Therefore, from time to time, it is possible that we may publish a price on this web site that is incorrect. Such an inaccuracy may relate to pricing and availability. Although we do our best to maintain accurate pricing, we withhold the right to change pricing at any time without notice and will not be held responsible for errors or compatibility regarding our web sites. You must agree with our terms when you order.

Cancellation or Refusal of Placed Orders – You will not be refunded or credited back.

This is due to the one time nature of this business, the need to give our clients first class unused products and the amount of work involved and a fee(s) charged by the merchant gateway, credit card Company’s & others. We can not guarantee to cancel any order because they are processed in “real time”.

No Refunds or exchanges policy includes a refusal of any order, cancellation of order, unclaimed, non-deliverable, re-directed, any type of non-acceptance of delivery, not home to accept delivery, moved address, package shipped back to us or any other reason not listed, for any order that has been placed. You will not be refunded or credited back in any manner. Please try to avoid this issue by being prepared to accept delivery of the order you placed or not changing your mind after you ordered, this is your responsibility. By submitting your order you are entering a legal and binding agreement to a sale by our terms.

Taxes / Customs Charges – Unless otherwise applicable, we sell only to dwellings within the U.S. and Canada. All Canadian customers are responsible for any shipping, tax or customs fees that might be applicable. By placing an order with Couture Bridal Co., you agree to these terms. Any packages that are refused due to the inability to pay customs/duty fees will not be reshipped or refunded. We do accept orders to ship to other countries however shipping rates are calculated for US & Canada. Please contact us for shipping information for any out of US or Canada orders.

Certain hyperlinks on our websites may take you to another website; we are not liable for their content or any other issue. All Trademarks belong to their respective owners. Links to other sites do not necessarily imply any endorsement or affiliation between this Site and the link targets. Please use them as you do on any unknown hyperlink.

Termination – This Agreement is effective unless and until terminated by Couture Bridal Co.. You may terminate this Agreement at any time by breaching this agreement and being held liable for such actions Couture Bridal Co. also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site(s), if in Couture Bridal Co. sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Couture Bridal Co., you will reverse any charge backs or disputes ASAP, make full payment to us, return products as only authorized. If you terminate this agreement you may be in breach of contract and may be liable as such. You still agree to be held personally liable & responsible and accountable for any monies owed, debts, interest and all collections costs.

Customer Ordering Errors – Couture Bridal Co. will not be responsible for any customer ordering errors; this will include any & all ordering information, compatibility issues, etc. Couture Bridal Co. emails confirmations upon ordering, and the Customer is responsible for reviewing the confirmation for accuracy.

Attempts to Scam or Defraud Us – If you attempt to scam or defraud us in any way, you will be prosecuted to the fullest extent of the law as well as face possible civil court actions. Federal laws will also be applied to any criminal attempts or actions.

Couture Bridal Co. will in good faith make absolute sure that all the information on our web site(s) are accurate, however, Couture Bridal Co. will not be responsible for any typographical errors or technical specification in-accuracies. All the customers and buyers should exercise due diligence when purchasing any products, whether online or offline.
Couture Bridal Co. will do the best in providing the best website shopping experience to all customers. Couture Bridal Co will provide the most accurate content information on all the products shown on our web site (s), including but not limited to: ad or product specifications, policies, pricing, and visual displays in 3D or standard. The rules and policies, pricing, and product in-stock availability are subject to change without notice and Couture Bridal Co. reserves the absolute right to limit quantities that can be purchased by the customers. All the prices displayed on this website are subject to final approval at the time of order fulfillment. All the photo images are shown for edification and representational purposes only. In the event that Couture Bridal Co. is unable to provide an actual image of a particular product, Couture Bridal Co. reserves the right to substitute a similar picture or image of that product. All the product(s) specification will be based upon the information provided by the manufacturers and Couture Bridal Co. may or may not modify or change any of the manufacturer’s specification.

Disclaimer – This site offers no warranty, no guarantee for the products on our web pages. These items/products/services are offered on behalf of the manufacturer(s) or others, and this website is not responsible for their compatibility, fit, performance, quality or lack thereof. This site relies on the information provided by the manufacturer, publisher or other with regard to these items. You indemnify us for claims caused by you. Without limiting the foregoing, everything on the site is provided to you ‘AS IS’ WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON INFRINGEMENT. This Agreement is governed by the laws of the State of Rhode Island, without regard to principles of conflict of laws. To the extent you have in any manner violated or threatened to violate Couture Bridal Co. and/or its employees, affiliates, intellectual property rights, others, Couture Bridal Co. and/or its affiliates/others may seek injunctive or other appropriate relief in any state in the State of Rhode Island or Federal court, and you consent to exclusive jurisdiction and venue in such courts.

Couture Bridal Co. shall have the right at any time to change or discontinue any aspect or feature of Couture Bridal Co. web sites, including, but not limited to, content, product information, service, products, hours of availability, equipment needed for access or use or any other.

Info & Accuracy – In many instances, the content available through Couture Bridal Co. represents the opinions and judgments of the respective information provider, User, or other user not under contract with Couture Bridal Co.. Couture Bridal Co.neither endorses nor is responsible for the accuracy or reliability of any opinion, advice or statement made on Couture Bridal Co. by anyone other than authorized Couture Bridal Co. employee spokespersons while acting in their official capacities. Customers will agree that we are not liable for mismatched product pictures or mistakes in product information.


User agrees to defend, indemnify and hold harmless Couture Bridal Co., its affiliates and their respective directors, officers, employees and agents from and against all claims, any negligence and expenses, including attorneys’ fees, arising out of the use of Couture Bridal Co. websites, links, information, products or any other, including by User or User’s Account. You agree to defend, indemnify and hold Couture Bridal Co. and it’s employee’s harmless from and against any and all claims, damages, costs, expenses, including attorneys’ fees, arising from services or products purchased or related to your use of our Sites including Hacking, Infiltration, server failure or hacking, system failure, system faults or any other name of the website(s), database(s), system(s) or any other or other not listed here.


The only return accepted will be a defective or inaccurately described one. If you have a defective/inaccurately described item you may be eligible to return it to us for either a refund or exchange within the stated time period below: The decision on whether an item is defective/inaccurately described is by us.

Couture Bridal Co. reserves the right to accept, refuse, or limit your order for any reason, including, but not limited to, credit review, the unavailability of a product or errors in the prices and product descriptions posted on our web site.